This is an authentic and genuine Sony WH-1000XM3 Empty Box. We will do what we can to fix the problem. Original Directions and Manuals are all included. Headphones ARE NOT Included.
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Sony WH-1000XM5 Over-Ear Wireless Noise Canceling Headphones in Silver The Sony WH-1000XM5 headphones contain a precision driver and optimized circuitry to improve the sensitivity to frequencies, producing a natural sound quality. Enjoy consistently clear sound every time you put these headphones on. LDAC, Sony's audio-coding technology, can support High-Resolution audio, transmitting three times more data than the average Bluetooth.
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